Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Muvwell website, mobile experience, and related services (collectively, the "Service"), operated by Muvwell, Inc. ("Muvwell," "we," "us," or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2.1 Description of the Service

Muvwell provides AI-generated wellness and exercise guidance designed using physical therapy principles. Based on information you provide during intake and ongoing check-ins, the Service generates a personalized exercise and recovery program intended for general wellness purposes.

2.3 Limited clinical review — Georgia residents only

Muvwell's founder is a physical therapist licensed in the State of Georgia. At Muvwell's sole discretion, and only for users who reside in and are physically located in Georgia at the time of use, a licensed physical therapist may review program content generated by the Service. This review, where it occurs, does not create a standing physical therapist-patient relationship, does not constitute an in-person evaluation, and is not a substitute for an in-person clinical examination.

For all users located outside the State of Georgia, no content generated through the Service is reviewed by a licensed physical therapist or other licensed healthcare provider prior to being made available to you. You acknowledge and agree that the Service, as it applies to you, consists solely of AI-generated content designed using general physical therapy principles, without individualized clinical review.

Muvwell may expand or change the scope of clinical review described in this Section at its discretion, including by obtaining additional state licenses or multistate compact privileges. Any such expansion will be reflected in an updated version of these Terms.

Physical exercise carries inherent risks, including but not limited to musculoskeletal injury, cardiovascular events, and aggravation of pre-existing conditions. By using the Service, you voluntarily assume all risks associated with participating in any exercise program provided or suggested through the Service, known or unknown, even if arising from the negligence of Muvwell or others.

You represent that you are in good health and have no medical condition that would prevent you from safely participating in a self-directed exercise program, or that you have consulted a physician and obtained clearance to do so. You agree to:

• Stop any exercise immediately and seek appropriate medical attention if you experience pain, dizziness, shortness of breath, chest pain, or any other concerning symptom.
• Consult a physician or other qualified healthcare provider before beginning the Service's program if you have a current injury, a recent surgery, a chronic medical condition, are pregnant, or are otherwise uncertain whether exercise is appropriate for you.
• Use your own judgment regarding your physical capabilities and limitations at all times.
• Seek in-person medical or physical therapy evaluation if your symptoms do not improve, worsen, or if you experience any of the "red flag" symptoms identified within the Service.

You agree to provide accurate, current, and complete information during intake and any check-in, including your location, health history, and symptoms. Muvwell's ability to provide appropriate content depends entirely on the accuracy of the information you provide. You acknowledge that incomplete or inaccurate information may result in a program that is not appropriate for your condition.

You agree to promptly update your account information, including your state of residence, if it changes.

Muvwell may offer a free initial program followed by a paid subscription for continued access, currently priced as described on the Service at the time of purchase. Muvwell reserves the right to change pricing with reasonable advance notice. You may cancel your subscription at any time through your account settings or by contacting us; cancellation will take effect at the end of the then-current billing period unless otherwise required by law.

You agree not to:

• Use the Service for any purpose other than your own personal wellness, or, if you are a provider organization, as expressly permitted under a separate provider agreement.
• Misrepresent your identity, age, location, or health information.
• Attempt to reverse-engineer, scrape, or extract the underlying AI models or program logic used by the Service.
• Use the Service in a way that violates any applicable law or regulation, including healthcare and telehealth regulations in your jurisdiction.

The Service, including all software, text, graphics, logos, and content generated by Muvwell (excluding content you submit), is owned by Muvwell or its licensors and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your personal, non-commercial use, subject to these Terms.

Muvwell makes no representation or warranty regarding the accuracy, completeness, or clinical appropriateness of any AI-generated content. Outcomes, pain reduction figures, completion rates, or cost-savings projections referenced on the Service are based on general industry research and comparable platforms, not on Muvwell's own verified clinical outcomes, unless explicitly labeled as Muvwell's own data.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, Muvwell's liability will be limited to the greatest extent permitted by law.

You agree to indemnify, defend, and hold harmless Muvwell and its founder, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

These Terms are governed by the laws of the State of Georgia, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration conducted in Georgia, in accordance with the rules of the American Arbitration Association, except that either party may bring an individual claim in small claims court. You and Muvwell each waive any right to a jury trial or to participate in a class action.

[ATTORNEY NOTE: Confirm whether mandatory arbitration and class-action waiver are advisable and enforceable for a consumer health-adjacent product in target jurisdictions; some states restrict arbitration clauses in healthcare-adjacent contexts.]

Muvwell may modify these Terms from time to time. If we make material changes, we will provide notice through the Service or by email prior to the changes taking effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Muvwell may suspend or terminate your access to the Service at any time, with or without cause, including if we reasonably believe you have violated these Terms or that your continued use poses a safety risk. You may terminate your account at any time through your account settings.

Our collection, use, and protection of your personal and health information is described in our Privacy Policy, available at muvwell.io/privacy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

[ATTORNEY NOTE: A separate Privacy Policy needs to be drafted addressing collection of health-related intake data, whether HIPAA applies to Muvwell's current operations, data retention, and any data sharing with third-party services used to operate the Service.]

The Service is intended for users who are at least 18 years of age. Muvwell does not knowingly collect information from or provide the Service to anyone under 18. If you become aware that a person under 18 has created an account or provided information to the Service, please contact us immediately at clay@muvwell.io so we can take appropriate action.

[ATTORNEY NOTE: The Service does not currently include automated age verification beyond a self-reported checkbox at signup. Flagging this as a known limitation for review.]

If you are accessing the Service as an employee, member, or beneficiary of an employer, health plan, or other organization that has entered into a separate agreement with Muvwell (a "Pilot Partner"), your use of the Service may also be subject to the terms of that separate agreement between Muvwell and the Pilot Partner. In the event of a conflict between these Terms and a Pilot Partner agreement with respect to that organization's program, the Pilot Partner agreement will govern as to the matters it specifically addresses.

These Terms do not, by themselves, create any obligation by Muvwell to provide services to a Pilot Partner or its members; such obligations exist only under a separate signed agreement.

Questions about these Terms can be directed to clay@muvwell.io.